Refund and Cancellation Policy

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, David & Company reserves the right to cancel all past, pending and future orders without any liability. David & Company also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account.

The customer may be considered fraudulent if any of the following scenarios are met:

1) Customer doesn't reply to the payment verification mail sent by David & Company
2) Customer fails to produce adequate documents during the payment details verification
3) Misuse of another customer's phone/email
4) Customer uses invalid email and phone no.
5) Customer returns the wrong product
6) Customer refuses to pay for an order
7) Customer is involved in the snatch and run for any order

Cancellation of Bulk Orders

David & Company may cancel any orders that classify as 'Bulk Order' under certain criteria depending on availability at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by David & Company:

1) Invalid address given in order details
2) Any malpractice used to place the order


Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

1) The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
2) An Email will be sent seeking/providing following information:

A. Short description of the case (A few questions will be asked to help us understand the scenario)
B. The snapshots when you receive it of the packet and other box(If any)(Try to cover the picture of the sides which look tampered/damaged as per the customer)
C. The refund for prepaid orders will be done after investigation which usually requires 3-4

Refund & Cancellation Policy

Last updated: [01-01-2026]

Because most of our products are custom printed, we follow the policy below to ensure fairness and clarity for both customers and David & Company.

1) Order verification & fraud prevention

To provide a safe shopping experience, we monitor transactions for potential fraud. We may:

• request additional verification before accepting an order, and/or

• cancel an order if we reasonably suspect fraudulent activity, misuse of payment instruments, or violation of our terms.

If an order is cancelled after payment is captured, the amount will be refunded to the original payment method as per Section 6.

2) Order cancellations (custom-printed products)

All cards are custom printed and require proof approval.

• Before final proof approval: You may cancel your order, but a ₹1,000 cancellation fee will apply to cover design/proofing and processing costs.

• After final proof approval: No cancellations and no refunds are permitted, because production begins based on your approval.

• After printing starts: Orders cannot be cancelled under any circumstances.

3) Changes to orders

Changes (text, names, quantities, add-ons, address updates) are possible only before dispatch and subject to feasibility. Changes after proof approval may require additional charges.

4) Cancellation by David & Company

We reserve the right to cancel an order in situations including:

• pricing/website errors,

• stock or material unavailability,

• inability to deliver to the provided address/pincode,

• failure to complete verification when requested,

• suspected misuse or fraudulent activity.

If we cancel your order after payment has been captured, you will receive a refund as per Section 6.

5) Damaged, missing, or pilfered deliveries

If your parcel arrives damaged, tampered, or with missing items, you must report it within 48 hours of delivery.

To raise a claim, please share:

• photos of the outer packaging and shipping label,

• photos of the damage/tampering,

• an unboxing video (strongly recommended),

• brief description of what is missing/damaged.

Important conditions

• Do not discard the packaging for at least 3–4 days after delivery, as it may be required for investigation.

• Claims without adequate evidence (photos/video/packaging) may be rejected.

We will investigate with the courier partner. If the claim is accepted, we will offer an appropriate resolution (replacement/refund/credit) depending on the situation.

6) Refund timeline (where applicable)

If a refund is approved:

• Refunds are processed to the original payment method.

• Investigation and approval may take 3–4 business days in cases involving courier claims.

• After approval, bank/payment gateway timelines may take additional days to reflect the refund.

7) Returns

Because our products are custom printed, returns are not accepted for reasons such as change of mind, colour variation due to screen/print differences, or customer-provided text errors after proof approval.
Returns/reprints may be considered only where there is:

• a manufacturing defect, or

• an error on our part after proof approval.

business day. The process will include investigation with the concerned departments

1. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

A. Customer fails to provide adequate information about the case
B. Customer fails to provide tampered snapshots of the packet and box (if any)
C. If an opened delivery was received, pilferage claims must be made the same day
D. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.