Shipping policy

Shipping Policy

Last updated: [01-01-2026]

1) Shipping locations

We ship to most pin codes across India.
We do not ship internationally.

2) Shipping charges

Shipping charges are paid by the customer and are calculated and displayed at checkout (and/or shown on the product page where applicable). Shipping fees are non-refundable once the order has been dispatched.

3) No Cash on Delivery (COD)

We do not offer Cash on Delivery (COD). All orders must be prepaid at checkout.

4) One order, one address

Each order can be shipped to one delivery address only, as provided at checkout.
If you need delivery to multiple addresses, please place separate orders for each address.

Please ensure your full address, pin code, landmark and phone number are correct. Delays or failed deliveries due to incorrect/incomplete details are the customer’s responsibility.

5) Custom printing & proof approval (important)

All our cards are custom printed. For personalised/customised orders (name/text/design changes), the dispatch timeline begins only after final proof approval by the customer.

Delays in responding to proofs will delay dispatch.

6) Dispatch timeline (processing time)

We aim to dispatch orders within 4–7 working days after proof approval (or order confirmation where proof is not required).

Peak season: During sale periods or festival seasons, dispatch timelines may extend and can take up to 4 weeks.

7) Dispatch days

We dispatch shipments Monday to Saturday, excluding Sundays and public holidays.

8) Delivery timeline (after dispatch)

Delivery time depends on your location and courier operations. Typical delivery is 2–10 working days after dispatch, but remote areas may take longer.

Note: Dispatch time and delivery time are different. Dispatch means the parcel has been handed over to the courier.

9) Courier partners & tracking

We ship only through reputed courier partners. Once dispatched, tracking details will be shared via email/SMS/WhatsApp (as applicable).

10) Address changes and order changes

Requests to change the shipping address or order details must be made before dispatch.
Once dispatched, address changes may not be possible.

11) Failed delivery / Returned to Origin (RTO)

If a delivery attempt fails due to incorrect address, incomplete details, customer unavailability, refusal, or repeated failed attempts, the parcel may be returned to us (RTO).

• Re-shipping will require additional shipping charges.

• If you request cancellation after an RTO, any refund (if applicable) will be processed only after we receive the parcel back, and shipping charges will be deducted.

12) Damaged, tampered, or missing parcels

If your package arrives damaged or tampered, contact us within 48 hours of delivery with:

• Photos of the outer packaging and shipping label, and

• Clear photos/video of the issue (unboxing video strongly recommended)

We will investigate with the courier and provide an appropriate resolution.